Customer Support Survey

Thank you for taking the time to answer a few questions regarding the standard of service you received from our Technical Support Team. Your feedback is appreciated and will help us improve our support services.

Your Details Company Name (Optional):

Email Address (Optional):

Vero Brand:

Case ID: *

Customer Support 1. How would you rate the ease of logging your support case with our team? Excellent
Above Average
Average
Below Average
Unacceptable

2. How would you rate the speed of our initial response to your reported case? Excellent
Above Average
Average
Below Average
Unacceptable

3. How would you rate the speed at which you received a solution to your case? Excellent
Above Average
Average
Below Average
Unacceptable

4. How would you rate the knowledge level of the team member handling your case? Excellent
Above Average
Average
Below Average
Unacceptable

5. How would you rate the overall quality of service you received from Vero Software? Excellent
Above Average
Average
Below Average
Unacceptable

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