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1.866.471.2626
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Technical Support Services Feedback
Technical Support Service
Company Name
Who was the Support Technician that helped you with your most recent support case?
Filip Sener
John Brad
Sandor Butuza
Don't know
Other
Can you please rate the responsiveness of the support services provided by Ambo Technologies in comparison with similar companies you may have dealt with in the CAD/CAM market?
A lot more responsive than others
A bit more responsive than others
Same as others
A bit less responsive than others
A lot less responsive than others
Was your support technician helpful and polite?
Yes
Somewhat
No
How well did the support technician listen to you and demonstrate an understanding of your problem?
Extremely well
Very well
Moderately well
Not so well
Not at all well
How quickly was a solution to your problem provided?
Immediately
Very quickly
Moderately quickly
Not so quickly
After very long
Can you please rate the troubleshooting skills or problem-solving capabilities of our support team in comparison with similar companies you may have dealt with in the CAD/CAM market?
A lot better than others
A little better than others
Same as others
A little lower than others
Worst in the category
Did the Support Technician resolve your primary problem to your satisfaction?
Yes
Somewhat
No
If No to above, please specify:
How would you rate your overall satisfaction level of your most recent technical support experience?
Very Satisfied
Somewhat Satisfied
Neither Satisfied of Dissatisfied
Somewhat Dissatisfied
Very Dissatisfied
When was the last time you had contact with a Support Technician, Customer Service Representative or Account Manager from Ambo Technologies?
Within the past 30 days
Within the past 3 months
3 months – 6 months
6 months – 1 year
More than a year
How likely are you to recommend Edgecam to a friend or colleague based on your user and support experience?
Very likely
Somewhat likely
Somewhat unlikely
Not likely
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